TWINT Payment Terms

Last Updated: March 17, 2026

1. Overview

TWINT is a leading instant payment mobile app used in Switzerland. Gezana accepts TWINT payments through Stripe Payments Services. Your use of TWINT for payments is governed by both these terms and the Stripe Services Agreement.

2. Service Provision & Timing

2.1 Immediate Service Activation

When you make a payment via TWINT for Gezana VoIP services, your account will be activated immediately upon successful payment processing. You will not experience any delays in service provision.

2.2 Payment Confirmation

You will receive one of the following notifications confirming your payment and service activation:

• In-app notification with payment receipt
• Email confirmation sent to your registered email address
• SMS confirmation sent to your mobile phone number (if enabled)

2.3 Service Commencement

Call credits and service are available in your Gezana account immediately after successful TWINT payment. No additional verification or processing delays apply.

3. Customer Information Collection & Verification

3.1 Required Information

When paying via TWINT, we will collect and verify the following customer information:

• Mobile Phone Number: Your mobile phone number is collected during the TWINT payment process
• Payment Verification: We verify that the mobile phone number matches the one associated with your TWINT account

3.2 Why We Collect This Information

The mobile phone number is collected for the following purposes:

• TWINT payment verification and processing
• Account security and fraud prevention
• Service notifications and payment confirmations
• Customer support and account recovery
• Regulatory compliance requirements

3.3 Data Verification Standards

All customer information collected during TWINT transactions is verified against authoritative sources to ensure accuracy and prevent fraud.

4. Data Sharing with Stripe & Payment Processors

4.1 Stripe Integration

Gezana processes TWINT payments through Stripe, an authorized payment processor. As part of this process:

• Your mobile phone number may be shared with Stripe
• Your payment information is processed according to Stripe's security standards
• Data sharing occurs only as necessary for payment processing and compliance

4.2 Legal Compliance & Requests

We may share your mobile phone number with Stripe and other payment processors when legally required to do so, including:

• Fraud investigation and prevention
• Regulatory compliance (Swiss financial regulations)
• TWINT merchant compliance requirements
• Court orders or legal requests

4.3 Privacy Protection

Your personal information is treated with strict confidentiality and is only shared with authorized partners as required for transaction processing. We do not sell your data to third parties for marketing purposes.

5. Company Name Display Requirements

5.1 Merchant Identification

All TWINT transactions and related communications will clearly identify Goitom Connections (trading as Gezana) as the merchant.

5.2 Where Company Name Appears

The company name "Goitom Connections" will be displayed in:

• Payment Confirmations: Your TWINT app will show "Goitom Connections" as the merchant
• Email Receipts: Payment receipts will identify us as "Goitom Connections (Gezana)"
• In-App Notifications: Service activation notices will display the company name
• Invoices: All invoices issued for TWINT transactions will show "Goitom Connections"
• Customer Support: All customer communications will reference "Goitom Connections"

5.3 Clarity & Transparency

We ensure that all communications clearly identify our company to prevent confusion and maintain transparency in every transaction.

6. Payment Security & Fraud Prevention

6.1 Encryption Standards

All TWINT transactions are encrypted and processed according to industry security standards including:

• SSL/TLS encryption for all data transmission
• PCI DSS compliance for payment processing
• Stripe security infrastructure and monitoring

6.2 Fraud Detection

We use fraud detection systems to protect both customers and Gezana from unauthorized transactions. If suspicious activity is detected, your account may be temporarily suspended pending verification.

6.3 Dispute Resolution

In case of disputed TWINT transactions, we work with Stripe and TWINT to investigate and resolve issues fairly and promptly.

7. Refunds & Credit Reversals

7.1 TWINT Refund Policy

Refunds for TWINT payments are processed according to our main Terms of Service refund policy. Refunds are granted only for verified billing errors.

7.2 Refund Timeline

When a refund is approved, the funds will typically be returned to your TWINT account within 3-5 business days. Processing time depends on your bank and Stripe's transaction settlement schedule.

7.3 Requesting a Refund

To request a refund for a TWINT payment, please contact us at admin@gezana.online within 30 days of the transaction. Include your transaction ID and reason for the refund request.

8. Support & Account Management

8.1 Account Access

Your Gezana account can be accessed via the mobile app and web dashboard. You can view your payment history, transaction details, and call records at any time.

8.2 Payment History

All TWINT transactions are logged in your account. You can view detailed payment receipts, dates, amounts, and service activation confirmations.

8.3 Customer Support

If you experience issues with TWINT payments or have questions about these terms, our support team is available:

• Email: admin@gezana.online
• Response time: Within 24 hours
• Available: 24/7 for urgent issues

9. Regulatory Compliance

9.1 Swiss Regulations

Gezana operates in compliance with Swiss financial regulations and TWINT merchant requirements. We maintain all necessary licenses and certifications for accepting payments.

9.2 Anti-Fraud & AML Compliance

We comply with anti-money laundering (AML) and anti-fraud regulations. We may request additional information from customers as required by law.

9.3 Data Protection

Your data is protected according to the Swiss Data Protection Act and GDPR requirements. See our Privacy Policy for complete details.

10. Limitations & Disclaimers

All TWINT payments are subject to the limitations outlined in our main Terms of Service, including our liability limitations and service disclaimers.

11. Changes to TWINT Terms

We may update these TWINT Payment Terms to reflect changes in regulations, TWINT requirements, or our business practices. We will notify you of material changes at least 30 days in advance.

12. Contact & Support

Last Updated: March 17, 2026
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